How to setup an Apple device for donation

Getting your iPhone ready for a new owner requires careful removal of your personal information so the device is prepared for a fresh setup. Follow these steps:

1. Back Up Your iPhone (Optional, for data retention):

  • iCloud: Navigate to Settings > [your name] > iCloud > iCloud Backup, then select "Back Up Now."

  • Computer (Finder/iTunes): Connect your iPhone to your computer. On a Mac, open Finder; on Windows, use iTunes or the Apple Devices app. Choose your iPhone and opt to back up to your computer.

2. Turn off "Find My Device."

3. Unpair Apple Watch (if applicable):

  • Open the Apple Watch app on your iPhone.

  • Go to the "My Watch" tab, tap "All Watches," then the "i" icon next to your watch.

  • Tap "Unpair Apple Watch."

4. Sign Out of iCloud, iTunes & App Store:

  • Go to Settings > [your name].

  • Scroll down and tap "Sign Out."

  • Provide your Apple ID password when prompted, then tap "Turn Off."

5. Deregister iMessage and FaceTime (if switching to a non-Apple phone):

  • If the new user won't have an iPhone, deregister iMessage to prevent messaging issues.

  • In Settings, go to Messages and turn off iMessage.

  • In Settings, go to FaceTime and turn off FaceTime.

6. Erase All Content and Settings (Factory Reset):

  • This crucial step completely wipes your iPhone and restores it to factory settings.

  • Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.

  • You might need to enter your passcode or Apple ID password.

  • If your device has an eSIM, you'll be prompted to erase or keep the profile. Choose to erase it for the new user.

  • Confirm the device erasure.

7. Remove from Trusted Devices (Optional, but Recommended):

  • After erasing, further disconnect the iPhone from your account.

  • Visit appleid.apple.com in a web browser.

  • Sign in with your Apple ID.

  • In the "Devices" section, select your old iPhone and click "Remove from Account."

By following these procedures, your iPhone will be thoroughly cleared of your personal data, ready for a new user to set up as if it were brand new.